Shipping Policy
Last Updated: 26-05-2026
At Roopshri, we are committed to delivering your jewellery safely and on time. Please review our Shipping Policy to understand how we process, ship, and deliver your orders.
Order Processing
- All orders are processed after successful payment verification.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer.
Shipping Coverage
We currently ship across India. Delivery availability may vary depending on your location and courier service coverage.
For international shipping inquiries, please contact our customer support team before placing an order.
Delivery Timeline
Estimated delivery times:
- Metro Cities: 3–7 business days
- Other Cities and Towns: 5–10 business days
- Remote Locations: 7–14 business days
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, transportation delays, public holidays, or courier-related issues.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer free shipping on eligible orders, promotions, or specific product categories from time to time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation along with tracking details via email, SMS, or WhatsApp (where applicable).
Customers can use the provided tracking information to monitor the status of their shipment.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address information, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of purchase.
Roopshri is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details.
Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with:
- Do not accept the package if possible.
- Take photographs of the package.
- Contact our customer support team immediately with your order details.
Claims regarding damaged shipments should be reported within 24 hours of delivery.
Lost or Delayed Shipments
While we work closely with trusted courier partners, occasional delays may occur. If your order has not arrived within the estimated delivery period, please contact us and we will assist in tracking and resolving the issue.
Bridal Jewellery Rentals
For rented bridal jewellery:
- Delivery and return schedules will be communicated during the booking process.
- Customers are responsible for ensuring availability to receive and return rented items as agreed.
- Additional charges may apply for late returns or failed return arrangements.
Unexpected Delays
While we make every effort to deliver your order on time, delays may occasionally occur due to factors outside our control, such as severe weather conditions, transportation disruptions, government restrictions, public emergencies, or other unforeseen circumstances. We appreciate your patience and understanding in such situations.
Contact Us
For any shipping-related questions or assistance, please contact us:
Roopshri
Phone number: +91 95091 71821
Email: roopshri@gmail.com
Business address : 1st, Alankar Plaza, F-96, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039
Thank you for shopping with Roopshri. We appreciate your trust and look forward to being part of your special moments.