Refund & Return Policy

Last Updated: 04-07-2026

At Roopshri, customer satisfaction is important to us. We strive to provide high-quality artificial jewellery and bridal jewellery rental services. Please review our refund and return policy carefully before making a purchase or rental booking.

Returns for Purchased Jewellery

We accept return requests only under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective.
  • The wrong item was delivered.

To be eligible for a return:

  • The request must be submitted within 48 hours of delivery.
  • The product must be unused, unworn, and in its original condition.
  • Original packaging, tags, invoices, and accessories must be included.
  • Clear photographs or videos may be required for verification.

Once the return request is approved, instructions for returning the item will be provided.

Non-Returnable Items

For hygiene and quality reasons, the following items are generally not eligible for return or exchange:

  • Used or worn jewellery
  • Products damaged after delivery
  • Customized or personalized products
  • Clearance, sale, or promotional items (unless defective)
  • Items returned without original packaging or proof of purchase

Refund Process

After the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds are typically completed within 5–10 business days, depending on your payment provider or bank.
  • Shipping charges are generally non-refundable unless the return is due to our error.

Exchange Policy

Where applicable, customers may request an exchange for:

  • Defective products
  • Damaged products
  • Incorrectly delivered products

Exchange requests are subject to product availability.

Order Cancellation

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Orders that have already been shipped generally cannot be cancelled. Customers may contact our support team for assistance, and requests will be reviewed on a case-by-case basis.

Bridal Jewellery Rental Policy

Booking Cancellation

Rental booking cancellations may be eligible for a refund based on the timing of cancellation:

  • More than 7 days before the rental date: Full refund (excluding any processing charges, if applicable)
  • Within 7 days of the rental date: Partial refund may apply
  • On or after the rental date: No refund

Security Deposit Refund

If a security deposit has been collected:

  • The deposit will be refunded after the jewellery is returned and successfully inspected.
  • Refund processing may take 3–7 business days after inspection.

Damage, Loss, or Missing Items

Refunds and security deposits may be adjusted if:

  • Jewellery is returned damaged
  • Items are missing
  • Jewellery is altered, broken, or lost during the rental period

Repair or replacement costs may be deducted where applicable.

Late Returns for Rental Jewellery

Late return fees may apply if rented jewellery is not returned within the agreed rental period. These charges may be deducted from the security deposit or invoiced separately.

Refund Approval

Roopshri reserves the right to approve or reject refund requests after reviewing the product condition, supporting evidence, and compliance with this policy.

Contact Us

For return, exchange, cancellation, or refund-related inquiries, please contact us:

Roopshri
Phone number: +91 95091 71821

Email: roopshri@gmail.com

Business address : 1st, Alankar Plaza, F-96, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039

We appreciate your trust in Roopshri and are committed to providing a smooth and transparent shopping experience.